Return & Exchange Policy
Aabyaan allows returns of defective items procured online provided the items are in original condition i.e., unwashed, new, unworn, unaltered and unstitched with original tags and packaging. For eligible returns customers should contact our customer service center by emailing at firstname.lastname@example.org. To be able to make a return, customers will need to provide the online order ID and describe the nature of defect within seven (7) days of the delivery date. The customer must choose a replacement product from the products available at the Aabyaan eStore. Depending on the circumstances, the matter will be resolved as swiftly as possible by replacement of the missing/defective items, an exchange or a full refund. Any mailing/shipping charges associated with the return of a defective item are the sole responsibility of Aabyaan and will not be borne by the customer.
Exchange or return of any product will take place, if the product received has any manufacturing defect (if the product is damaged, stained, defected or incomplete)
Due to the differences in color monitors/screens and lighting used during photo-shoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.Customers who wish for an exchange must send the product and the invoice to Aabyaan Head Office at their own expense. The delivery charges for the exchanged item will be borne by the customer. Products on sale cannot be exchanged or returned. This policy is applicable to local orders only.
A customer may cancel their order using the order ID and sending an order cancellation request to info@aabyaan. However, Cancellations is not possible after 24 hours of order placing or once an order has been dispatched.
We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases where the product has a manufacturing defect (If the product is damaged, stained, defected or incomplete)
In case of credit card payment, you will receive the refund after receiving the defected product.
Refund requests will be processed within 14 working days after receiving the defected product